Kevin owns a toy company. How should he ensure that his customers are receiving a high-quality product?

• A. Test a prototype
• B. Repair products that have been sold to customers and are broken
• C. Survey customers and ask for suggestions
• D. Offer a discount on future purchases to customers

Answer: (A)

Testing a prototype focuses on verifying and validating the product before it goes into mass production, which is essential for high-quality toys. By evaluating a working version, you can uncover design flaws, material issues, and safety risks early—like small parts, sharp edges, or weak joints—and adjust the model, manufacturing process, or chosen materials accordingly. This upfront testing helps ensure the toy meets safety and performance expectations, reduces the chance of recalls, and builds trust with customers who expect reliable, well-made products.

Repairing products after sale is reactive and won’t prevent quality problems in the first place. Surveying customers provides valuable feedback, but it doesn’t directly guarantee the product’s safety or durability. Offering discounts to future purchases is a sales tactic that doesn’t address the actual quality of the current product.

In the toy industry, starting with thorough prototype testing is the strongest foundation for delivering a high-quality, safe, and durable product.